Repairs Scheduler

We are currently working in partnership with a Housing Association based in Devon, who are recruiting for a Repairs Scheduler on a temporary eight-week contract.

The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable up to £19.00 an hour Umbrella.

The ideal candidate will have excellent organisational and communication skills, with the ability to manage a high volume of repair requests and coordinate appointments effectively. They will be customer-focused, detail-oriented, and confident using scheduling systems in a fast-paced housing environment.

Duties will include (but are not limited to):

• Scheduling responsive, routine, and emergency repair appointments for residents
• Liaising with operatives, contractors, and residents to coordinate repairs effectively
• Monitoring outstanding repair jobs and proactively following up to ensure completion
• Updating and maintaining accurate records on housing management and scheduling systems
• Prioritising repair requests in line with organisational policies and service standards
• Providing residents with timely updates regarding repair appointments and progress
• Managing appointment changes, cancellations, and rescheduling requirements
• Handling customer enquiries and resolving repair-related issues professionally
• Supporting the delivery of repair performance targets and service standards
• Escalating complex cases and contractor performance concerns where appropriate

Experience required:

• Experience scheduling repairs, maintenance works, or operational appointments in a busy environment
• Experience delivering excellent customer service and handling enquiries professionally
• Experience using housing management, CRM, or scheduling systems
• Experience coordinating with contractors, operatives, or multiple stakeholders
• Experience maintaining accurate records and updating databases
• Experience prioritising workloads and managing competing demands to meet deadline

Working hours:

• 37 hours per week
• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.