Repairs Delivery Technical Officer

Repairs Delivery Technical Officer | 3 Month Contract (with 3 month extension) | Inside IR35 | Glasgow - HYBRID

Day Rate: market rates

Job Description:

Our Public Sector client is looking for a Repairs Delivery Technical Officer to assist the Property Services & Factoring Team with reactive, cyclical, void and planned maintenance works for occupied and unoccupied housing within mixed tenure blocks, from pre-inspection through to post inspection and customer satisfaction, including working with owners affected by common works. This will include raising works orders, managing internal and external contractors, monitoring the standard and quality of works, payment/management of invoices and effective resident liaison throughout. The post-holder will manage legionella and asbestos issues related to works they are responsible for, as with all properties and ensure that all works undertaken meet statutory, regulatory, policy and best practice requirements.

To be the central point of contact for Factoring Team, tenants and owners in relation to projects/works programmes and to ensure that their enquiries are dealt with professionally and efficiently either by the post-holder directly or by others

Key Skills

• The post-holder will have specialist skills, including project management and customer engagement expertise, to undertake this work directly themselves and on some challenging projects, the post holder will enable, support and guide others (eg Factoring officers) to undertake it, working closely with other Housing Services teams.
• Experience of working as a clerk of works/maintenance officer, monitoring contractors undertaking repairs and capital works within a social housing property environment.
• Experience of Local Authority housing or RSL maintenance/asset management or property management which is customer focussed and where customers can be challenging.
• Support Factoring Officers/Assistants in their attendance at project meetings, ensuring effective progress updates, issues or problems relating to tenants/residents are reported and taken into account to ensure the project's success.
• Sound understanding of and experience of developing resident related policy and procedure in relation to house asset management
• Working within Technical/Maintenance officer type function with ability to communicate effectively in both written and verbal with various stakeholders
• Diplomatic and persuasive skills
• Empathetic with excellent emotional intelligence
• Ability to plan, manage and monitor workloads, balancing conflicting priorities and meeting deadlines
• Able to utilise Microsoft Office packages eg Word, Excel
• Able to utilise systems to store, record and interrogate relevant and specific data
• Uses own initiative to seek guidance and/or assistance if goals or deadlines threatened.
• Must be able to work to own initiative, and with little supervision
• Works as part of a team and is an effective team member
• Understands the importance of recording all relevant information regarding their workload Empathetic with excellent emotional intelligence

Desirable Skills

• HND level qualification or proven up-to-date knowledge and expertise within relevant environment
• Membership, or ability to be a member, of a relevant professional body
• Analytically minded, with strong problem-solving skills
• Excellent verbal and written communication skills
• Has the customer in mind in the pursuit of positive outcomes

This role has been deemed inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Enhanced Disclosure Scotland. Please click the link to apply.