Rent and Service Charge Manager

Robertson Bell are recruiting for a Rent & Service Charge Manager on behalf of a well-established social housing organisation. This is a hands-on role suited to someone who can "hit the ground running" and confidently lead on rent and service charge operations, compliance, and resident engagement.

Key Responsibilities:• Manage rents, service charges, rent increases, and year-end reconciliations• Lead on audit preparation and strengthen controls and processes across the function• Oversee Section 20 notifications and wider leasehold compliance requirements• Attend resident meetings and communicate financial information clearly and transparently• Work closely with internal stakeholders across finance and housing teams• Support and improve systems, reporting, and service charge processes

The Successful Candidate:• Strong understanding of service charge legislation and social housing regulation• Previous housing association or social housing experience• Experience managing rents and service charges in a practical, operational environment• Ability to explain complex financial information clearly to residents and stakeholders• Strong stakeholder engagement and communication skills• Management experience is preferred but not essential• Qualifications are less important than sector knowledge and hands-on experience

What's on Offer:• Excellent benefits package including enhanced annual leave and generous pension contribution• Flexible hybrid working arrangements with a supportive approach to work-life balance• Modern office environment with free parking and additional on-site perks• Friendly, close-knit finance team with a genuine family feel and highly supportive leadership• Opportunity to join a values-driven organisation with a strong community focus

The organisation is looking for someone proactive, personable, and comfortable working in a visible role within the business, with a strong focus on compliance, resident communication, and continuous improvement.