Renewals Specialist

DUTIES & RESPONSIBILITIES

The Renewal Specialist is responsible for protecting and growing recurring revenue by proactively managing the Available-to-Renew (ATR) portfolio across an assigned region. Working closely with partners, Partner Managers, Customer Success, Sales and Operations teams, the role ensures renewal opportunities are identified, forecasted, and executed well in advance of contract expiry.

• Maintain industry leading renewal rates across the assigned renewal portfolio.
• Protect recurring revenue and minimise customer churn.
• Conduct renewal planning activities 120 days before contract expiration.
• Manage a structured 120 day renewal process for all assigned opportunities.
• Own and manage the Available-to-Renew list across the assigned region.
• Develop and execute renewal plans for all eligible contracts.

QUALIFICATIONS & EXPERIENCE

The ideal Renewals Specialist has 2-5 years of experience in renewals, customer success, inside sales, account management or SaaS sales support.

• Fluent in German and English at business level.
• Experience with subscription, recurring revenue or software licensing models.
• Strong commercial awareness and forecasting capability.
• Excellent planning and organisational skills.
• Strong communication and stakeholder management skills.
• Experience with CRM and sales operations systems.

Build strong relationships with partners, partner account managers and channel teams. Identify renewal risks and develop mitigation plans. Work closely with Customer Success teams to support adoption and retention activities. Collaborate with Partner Managers and Vendor Sales Specialists on expansion opportunities. Provide accurate weekly, monthly and quarterly renewal forecasting. Maintain renewal data integrity and reporting accuracy. Support continuous improvement of the renewal process.

EQUAL OPPORTUNITY EMPLOYER

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.