Renewals Manager German speaking

Overview

As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning. The Renewals team partners with customers and internal stakeholders such as Account Executives, Customer Success Managers, and Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction.

Work location and schedule

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most team members have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you'll achieve

• Secure and Retain Revenue: Protect revenue, incentivize multi-year agreements, and secure renewal contracts in advance of expiration.
• Close Renewals: Understand customer needs and demonstrate account management capabilities to bring renewals to closure.
• Engage Key Stakeholders: Partner with decision-makers to identify customer requirements, budget, core stakeholders, and approval processes while uncovering roadblocks to ensure on-time commitments.
• Manage Territory Processes: Own and execute the quote-to-close processes for all renewals within an assigned territory.
• Defend Market Share: Effectively defend against competitive pressures.
• Forecast Accurately: Maintain and report an accurate rolling 90-day forecast of renewals.
• Cross-Functional Collaboration: Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, and Sales Management to navigate complex customer requests.
• Drive Process Efficiency: Assist with enhancing and improving systems and processes to increase internal operational efficiencies.

About You

• 2-5 years of experience with software/subscription renewals or account management; SaaS experience is a plus.
• Fluency in German.
• Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement.
• Strong organizational and time-management skills, paired with precise written and verbal communication attributes.
• Experience creating pricing presentations and delivering them to C-level customers.
• Thrives when partnering with Sales and Customer Success teams to achieve common organizational goals.
• Ability to drive momentum and on-time renewals by connecting dots at large organizations, influencing stakeholders, and driving collaboration.
• Approaches work with empathy and a creative, problem-solving mindset.
• Capable of balancing a complex book of business while maintaining customer satisfaction and retention in a fast-paced environment.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

What we'll offer

Our comprehensive compensation package supports the impact you have on our mission. For this role, the estimated base salary range is between €61,600 - €78,400. The actual base salary will vary based on factors including market and individual qualifications assessed during the interview process. The listed range is a guideline and may be modified.

In addition to base salary, compensation may include equity, incentive pay (for most sales roles), and benefits. Speak with your recruiter to learn more about total compensation and benefits for this role.

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family-building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to dietary preferences