Renewals Manager

EmpowerRD is a leading R&D tax credits consultancy, combining expert insight with smart technology to help innovative UK companies unlock government funding efficiently and compliantly. Recently ranked as TechRounds Fintech in 2025. We're changing the face of claiming R&D tax credits and we want exciting candidates to join us on that journey.

Role Overview

We're looking for a driven and organised Renewals Manager to lead client retention efforts within our R&D Tax Credits business. You'll be responsible for engaging with existing and returning clients to secure renewals for upcoming claims. You'll manage a high-volume portfolio, build strong client relationships, and convert renewal opportunities into signed engagements.

This is a client-facing, revenue-generating role requiring confidence in outbound calling, skilled pipeline management, and familiarity with CRM systems.

• Client Renewal Engagement: Own and manage the renewal cycle for a portfolio of existing clients, ensuring timely and proactive outreach ahead of their next claim.
  
  
• Pipeline Management: Maintain accurate, up-to-date records of all renewal opportunities in the CRM. Forecast renewal activity and track performance against targets.
  
  
• Sales Activity: Conduct high-volume outbound calling and emailing to secure client re-engagement. Confidently handle objections and clearly communicate the value of our service.
  
  
• Collaboration: Work closely with the Client Success, Sales, and Delivery teams to ensure a seamless handover and strong renewal experience.
  
  
• Reporting: Provide regular updates on renewal pipeline, activity metrics, and performance to internal stakeholders.
  
  

• Proven experience in a renewals, sales, account management, or customer success role-ideally in a B2B or financial services setting.
  
  
• Comfortable managing a large volume of clients and juggling multiple priorities.
  
  
• Strong verbal and written communication skills-confident on the phone and effective in client-facing interactions.
  
  
• Experience using CRM systems (e.g., HubSpot, Salesforce) to manage pipelines and drive activity.
  
  
• Target-driven with a proactive mindset and a track record of meeting or exceeding KPIs.
  
  
• Knowledge of R&D tax credits (desirable, but not essential-training will be provided).
  
  

• A collaborative, forward-thinking team focused on innovation and impact.
  
  
• Training and development on R&D tax credit claims and our industry-leading approach.
  
  
• Competitive base salary with performance-based incentives.
  
  
• Opportunities for career growth in a scaling company with a clear mission.