Remote Workforce Scheduler - Customer Service Planning

M&G plc is seeking a Resource Scheduling Specialist to own the management of scheduled resources across Customer Services. You will optimize staffing around forecast demand, including breaks and offline time, to ensure exceptional service.

The role involves shrinking activity management, reporting, and cross-functional collaboration to deploy resources efficiently. The ideal candidate has strong scheduling experience, proficiency with Verint and Excel, and the ability to influence stakeholders