Remote Tech Support Engineer - 24/7 Cyber Platform

Hack The Box is seeking a Tech Customer Support specialist to provide 24/7 assistance to HTB users across all products. You will diagnose issues, reproduce reports, and coordinate with infra, content, and software engineering teams to resolve them.

You will use real-time chat tools to communicate with users, open Jira tickets with reproducible steps, and keep stakeholders updated on progress of complex cases. This role supports a fast-growing cyber readiness platform.