Remote Service Delivery Manager - IT Ops & Stakeholder Excellence

A renowned retail and service organization is seeking a strategic Service Delivery Manager to oversee the governance and performance of IT service providers. The role involves strong stakeholder engagement and managing service-related issues while building trusted relationships across the organization. Ideal candidates will have ITIL qualifications and hands-on experience in service management tools. This position requires a balance of contract management, service excellence, and operational integration, particularly in retail IT operations.