Remote Real-Time Analyst - Patient Support Ops

A leading digital healthcare provider is seeking a Real Time Analyst to ensure the smooth operation of its Patient Help & Support Centre. This role involves forecasting contact volumes, managing agent schedules, and monitoring real-time performance to enhance service delivery. Candidates should have proficiency in Workforce Management tools, strong analytical skills, and experience in a contact centre environment. This permanent, full-time position offers various wellbeing perks and the flexibility of a remote role.