Remote Growth-Focused Customer Success Associate

Certn is a remote-first company offering world-class background checks. We seek a Customer Success Associate to manage a portfolio of growth customers, maximize platform value, and guide adoption and expansion through scalable engagement.

You'll collaborate with cross-functional teams to improve satisfaction and retention. The role emphasizes onboarding, proactive enablement, and data-driven strategies to reduce churn, with a customer-first mindset and experience in SaaS or related tech