Remote Fraud Investigator - Protect & Rebuild Customers

Monzo is seeking a Fraud Investigator to support our Protect pillar by securing accounts after fraud events and guiding customers through resolution. You will gather evidence, assess claims, and decide on actions up to £5,000 while keeping customers safe and informed.

The role emphasizes empathetic investigation, independent work, and collaboration with the fraud team, with remote work options and standard Monzo processes.