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Remote Customer Support Specialist (6-Month FTC)

Posted 1 day 22 hours ago by Chegg, Inc.

Permanent

Full Time

Customer Service Jobs

London, United Kingdom

Job Description

Busuu, part of the Chegg family, is hiring a Customer Satisfaction Representative for a 6 Month FTC. You will respond to user queries in English and another language (French, German or Turkish) via email and live chat, aiming for high satisfaction.

You will use Zendesk to manage tickets, escalate issues as needed, and assist with refunds per policy, while upholding SLAs and sharing insights to improve service quality.

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