Remote Customer Experience Specialist

c2c, a London-based train operator, is seeking a Customer Relations Executive to join the Customer Experience team at HQ London. You will respond to customers across email, social media, letters and phone, following the Comments & Complaints Handling Procedure and the National Rail Conditions of Carriage.

Reporting to Amandeep Sogi, you will handle inquiries, process refunds and compensation where appropriate, and strive for first-time resolution while maintaining high service standards across