Remote Complaints Coordinator - Service Improvement

Leeds Federated is seeking a Complaints Co-ordinator to support the Service Improvement team in Leeds. The role focuses on logging and monitoring complaints, ensuring timely responses, and assisting with ombudsman inquiries to improve processes.

You will work with the Complaints Business Partner and colleagues to maintain accurate records, meet deadlines, and support data protection requirements. Flexible/hybrid options and a strong commitment to customer involvement are offered.