Remote AI-Driven Support Specialist - Cross-Platform Troubleshooter

A sustainable footwear company in Greater London is seeking a Vivo Support Specialist to redefine customer service experiences through problem-solving and collaboration. This role goes beyond traditional contact center duties, focusing on escalated contacts, proactive communication, and support for product initiatives. Candidates should have customer-facing experience, strong communication skills, and be comfortable with digital service tools. The position requires occasional office visits in London and supports a hybrid work arrangement.