Remedy Consultant - SC Cleared

Remedy Consultant - SC Cleared

Whitehall Resources require a Remedy Consultant with active SC clearance to work with a key client on a 6 month contract.

*Fully remote.

*Inside IR35.

*Active SC clearance required.

Remedy Consultant - SC Cleared

Role Description:
. Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
. Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
. Managing CMDB data model and Asset/CI Audit Log
. Experience undertaking daily checks
. Experience in the management and resolution of Remedy Incident
. Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB
. Experience of Asset Management
. Create and/or update Remedy documentation to comply with software life cycle methodologies
. Integration of Remedy with external reporting systems
. Desirable - experience generating reports from multiple Remedy sources
. Desirable - experience with direct database query technologies
. Experience supporting all stages of the Software Development Lifecycle (SDLC)

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.