Relationship Advisor (Customer Service Agent) 13 month fixed term contract

Relationship Advisor (Customer Service Agent) (13-month fixed term contract) Key responsibilities

Key responsibilities include acting as a welcoming and reliable point of contact for tenants, managing repairs, antisocial behaviour (ASB) reports, payments and general enquiries across all communication channels with ownership and empathy. The role involves resolving around 50 customer interactions daily, collaborating with teams to deliver first time solutions, maintaining accurate records through IT systems, coordinating work and demand, supporting colleagues, and contributing to service improvements. It also includes monitoring service delivery, championing customer led service design, upholding Red Kite's values, and leading specific functions such as repairs, income, ASB, rotas and reporting.

Qualifications, skills and experience

For this role, you will need a proactive, 'can do' mindset, a commitment to doing what is right, and a willingness to learn, take feedback and continuously improve. You should bring excellent communication skills, strong organisation and prioritisation in a fast paced environment, and the confidence to contribute ideas, support colleagues, volunteer for projects and look for creative, innovative ways to improve how things are done.

Equality and diversity

Red Kite Community Housing Limited wants to meet the aims and commitments set out in our Equality, diversity and inclusion policy. This includes not discriminating under the Equality Act 2010. Please complete this form to help us understand the diversity of our applicants. Completing this form is voluntary. The information provided will be kept confidential and will be used to help us understand the diversity of our organisation.