Regulatory Support Advisor

Regulatory Support Advisor

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.

We're looking for a Regulatory Support Advisorto join our team in Milton Keynes. This role offers a salary of £30,400 and a hybrid working pattern.

To provide a responsive, vital and professional interface with members and stakeholders.To ensure that R&Cs regulatory functions are performed with integrity and to the highest professional standards; inspiring members' and stakeholders' confidence in ICAEW and in Professional Standards.

What you will be doing;

• Assisting in managing applications and enquiries from members and firms across the full range of ICAEW's regulatory areas (including audit, investment business and probate).
• Capturing and accurately recording changes and amendments to regulated firms for billing and licensing/registration purposes including liaising with other R&C and ICAEW teams as necessary.
• Managing the changes sent in via the firm's Annual return.
• Acting as a trusted advisor to colleagues and members to promote high standards and pragmatic solutions to problems.
• Providing customer support via both the telephone helpline and email and taking responsibility for managing incoming enquiries through to their satisfactory conclusion.
• Specific duties will vary from time to time in line with the business needs.

What you will need;

• Customer / stakeholder support experience (phone and email), taking enquiries through to resolution.
• Proven admin experience.
• It would be advantageous experience of handling applications/enquiries.
• High accuracy data entry / record-keeping experience, capturing changes and amendments correctly.

What you can expect from us;

We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind:

• A strong pension contribution from us of up to 9%
• Private medical cover with AXA (where eligible), alongside a healthcare cash plan
• Life assurance at 4x your salary
• 24 - 27 days' holiday depending on length of service, plus Christmas closure and the option to buy or sell extra days
• Hybrid working to help you find the right balance
• Everyday savings through gym discounts, travel loans, and retail perks
• Enhanced family leave, including up to 6 months on full pay
• Ongoing wellbeing support, including access to CABA
• A paid day each year to volunteer for a cause that matters to you

It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below.

Additional Information

We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.