Regulatory Operations - Client Assets Team Manager

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team Overview

The EMEA Operations Regulatory Control Client Asset team performs a key role in a number of Client Asset processes including Client Money Calculations, Client Money Diversification, CMAR, MCAR, CASS RP, 10 day + break management oversight, Prudent Segregation calculations and oversight. The group acts as a central point of contact within O&T for Client Asset issues enabling transparency and escalation.

Role Overview

This role is within the Client Asset Regulatory Control team as part of the Belfast Operations Control department. It is a people management role with responsibilities including leading a team of analysts. Key daily responsibilities cover Client Money calculation and oversight, CMAR/MCAR collation and submission to the FCA/CBI, PS14/9 activities covering Prudent Segregation, Break Management and Shortfalls. The team is continuously engaged with Change Partners identifying areas for automation, including AI, inputting Business Requirements, performing UAT and updating process manuals resulting from change. The team works on building upon the existing Client Asset governance process within O&T, working closely with O&T managers and the Client Asset & Depositor Protection Oversight Office.

What you'll do

• Oversight of the Client Asset functions performed by Regulatory Operations, escalating technology and operational issues to management where appropriate, and challenging issues and understanding root cause analysis and resolution
• Identify areas for improving existing processes and controls, developing and enhancing Client Asset knowledge within Regulatory Operations
• Engage in key business initiatives, liaising with Change Management Team to provide business requirements to enable testing of required change and confirming impact to the team's processes
• Work with Change Management Team to continually challenge and improve reporting process, articulating key risks inherent in current practice
• Strengthen and develop the Client Asset Regulatory Operations team, supporting the team in becoming SMEs in the Client Asset field and training new hires
• Represent Regulatory Operations at operational control forums, providing appropriate challenge as it relates to Client Asset
• Work closely with the various O&T businesses and act as a central point of contact for Client Asset related matters
• Support Regulatory Operations management with engaging with internal and external auditors on Client Asset matters, and support with O&T, CA&DPO and Compliance in implementing changes required as a result of audit reviews
• Review and strengthen the Managers Control Assessment (MCA) for Client Assets
• Lead, mentor, and develop a team of analysts, including performance management and career development

Development Value

• Increase regulatory, product and business knowledge through exposure to many areas across the firm
• Develop an understanding of Citi at a more strategic level
• Opportunity to build effective working relationships with Operations, Internal Audit, CA&DPO, Compliance and several Business lines including Futures, Prime Brokerage, Services; Custody and Issuer, Treasury Trade Services, Private Bank

What we need from you

• Proven experience in people management, including coaching, mentoring, and performance management
• Strong process lead experience
• Take ownership and see through to completion
• Supervisory experience with Client Asset background
• Ability to build productive working relationships across Operations, Business, CA&DPO, Compliance and Audit (internal and external)
• Ability to interpret issues raised by individual entities and promptly and succinctly summarise the key issues to management and other stakeholders whilst considering the regulatory rule impact
• Proven experience developing creative solutions to problems
• Ability to consistently deliver work of a high standard whilst under pressure
• Team player who works well with colleagues of all levels in achieving value added results
• Strong people management and leadership skills
• Pro active, likely to instigate change
• Confident team player - good interpersonal skills
• Able to build effective working relationships quickly and maintain them
• Focused on providing a high standard of service to clients
• Excellent written and oral communication skills
• Good working knowledge of Excel, Word and PowerPoint

What we can offer you

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to two days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• Discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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