Regulated Complaints & Customer Experience Specialist

Marley Risk Consultants Ltd is seeking a Customer Relations Officer in Cheltenham to manage complaints end-to-end, ensuring fair, empathetic resolutions. The role supports regulatory reporting, RCA, and learning loops across the MGA, Claims and loss adjusting services.

The ideal candidate has experience in regulated complaint handling, with knowledge of FCA standards and Consumer Duty, and strong communication skills. Office-based, Mon-Fri.