Registrar Specialist

Bethune-Cookman University was founded by an extraordinary woman, Dr. Mary McLeod-Bethune, who was decades ahead of her time and remains one of the nation's most iconic leaders of the 20th century. Mary McLeod-Bethune famously started what became B-CU in 1904 with $1.50, five little girls and a rented house that cost $11 a month. While she had a vision of success, more critically, she possessed the resilience, commitment and faith to bring her vision to reality. The University, today, powerfully and visibly affirms that same strength, fortitude and faith along with a manifest commitment to serving and supporting its students, as did its founder and benefactor at the turn of the 20th century.

Throughout its 115-year history, Bethune-Cookman University has served as a beacon of hope, opportunity, refuge, and education for tens of thousands of students from across the US and around the world. B-CU, along with Tuskegee University, is a co-founder of the United Negro College Fund (UNCF) and remains one of its 37 institutions today. B-CU is committed to bridging the chasm between ability, talent and potential, which are ubiquitous in this country, and access and opportunity, which are often not. The University intentionally serves a highly vulnerable population and over 90% of its students are PELL eligible. B-CU possesses a rich portfolio of academic programs that include health science (including public health and nursing), engineering and computer science, business, education and performing arts. The University is committed to holistically educating students and to preparing them to become value creators for a connected and global 21st-century economic reality.

Location: Daytona Beach, FL

Job Id: 1640

# of Openings: 1

Bethune-Cookman University

Job Title: Registrar Specialist

Reporting Structure: Reports to the Registrar

Division: Academic Affairs

Job Summary: The Registrar Specialist performs varied customer service, administrative, technical and analytical duties requiring knowledge of institutional policies, procedures and practices in support of the Registrar's Office. The Registrar Specialist will perform functions that impact enrollment, registration, graduation, records integrity, academic scheduling, reporting and the highest level of customer service.

The incumbent is expected to use independent judgement to make decisions, interpret and apply department, division, campus and system-wide policies and procedures, perform research when needed, provide support documentation and provide general office assistance in support of the office. Assignments require handling of multiple work priorities and accountability for one's own work results. In addition, the incumbent is expected to provide accurate, timely, and personalized service to all stakeholders, representing the Registrar's Office.

The successful applicant will be forward thinking, student-centered, solution-oriented and committed to providing exemplary customer service with the ability to research, learn, comprehend and interpret university and registrar policies, procedures and academic regulations.

Duties/Responsibilities:

• Work with academic departments and divisions to gather and organize course schedule building offerings, coordinate the administrative processes of creation, editing, proofing and publishing of the schedule of classes.
• Enter (input), edit, update and process changes to the course schedule in the Student Information System (Jenzabar).
• Navigate and maintain the room assignment scheduling software, assign rooms for the courses offered each term, while ensuring academic space utilization and faculty classroom assignments are consistent with faculty requests for space and contain efficient resources for course delivery.
• Work with Academics to determine active and inactive courses, set minimum and maximum caps at course catalog level, determine course offering cycle: fall only, fall and spring, etc.
• Assist former students who are considering returning to the university, evaluating eligibility to return based on university policies, procedures, and requirements and process readmissions applications.
• Manage the change of major/minor system, workflows and processes in an accurate and timely manner, using discretion when evaluating submitted requests.
• Process departmental purchase orders and requisitions.
• Assist in the administration and implementation of the Office of Registrar programs and projects.
• Evaluate eligibility based on university policies, procedures, and federal requirements, and ensure the accuracy and integrity of academic records, including but not limited to, changes to assigned grades, academic forgiveness grade changes, name change requests, processing course & overload waivers.
• Monitor and reconcile data discrepancies.
• Verify requests for dates of attendance and degrees awarded through the National Student Clearinghouse website; authenticate claims and documents; identify suspected fraudulent documents and report it to the Senior Associate Registrar & University Registrar.
• Compose and/or complete routine correspondence to students, agencies, other institutions, and other stakeholders concerning requests for information by mail, fax, email or upload.
• Provide exemplary customer service via telephone, email, virtual, video, remote and in-person inquiries; investigate, troubleshoot, and resolve issues presented by a variety of constituents, including students, parents, university staff, other institutions, and the public.
• Understand, abide by and provide guidance for Family Educational Rights to Privacy Act (FERPA) to parents, outside agencies, university students and employees.

Shared Responsibilities:

• Perform the day-to-day operations of academic record maintenance by knowing, interpreting, applying, and communicating academic policy and procedures related to students' records and enrollment.
• Assist with high quality customer service front counter and back-office operation that meet the needs of prospective and matriculated students.
• Provide accurate, timely, and personalized service to all stakeholders, representing the Registrar's Office, which involves interaction with all levels inside and outside the university, including dealing with sensitive and confidential information.
• Participate in and complete professional development activities, work-related trainings, workshops and meetings.
• Cross-train within unit to fulfill office duties and ensure efficient operations; answer the telephone and respond to email inquiries; print, mail, fax and scan documents, maintain filing, create, and/or update documents.
• Assist with the Petition to Graduate preparation process, coordination of commencement and conferral activities and participate in graduation ceremony.
• Process transcript requests and answer questions regarding the process.
• Perform accurate data entry of transcripts received and courses taken by students at external institutions.
• Maintain complete and accurate files on current and inactive students.
• Perform data entry and record retrieval from the University document imaging system.
• Assist with collecting, recording, maintaining and reporting of student records within FERPA and National Student Clearinghouse guidelines, e.g., grades, enrollment verification, registration data, transcripts, mid-term verification, athletic eligibility, GPA calculation, student academic progress (SAP) and other associated audits.
• Assist with the updating and correction of course, program, and registration content of university publications.
• Review and request updates and corrections on the Registrar's Office website and Wildcat Web, as needed.
• Be flexible in dealing with changes in policies, procedures, organizational structure, and issues, forward thinking, student-centered, and solution oriented.
• Other duties as assigned.

Required Skills/Abilities:

• Demonstrated commitment to providing exemplary customer service to students, faculty, staff, administrators and other University stakeholders on and off campus.
• Ethical, fair and professional in all interactions, consistent in one's actions, while pursuing the highest degree of integrity in interacting with all constituents.
• Must always be professional in conduct and adhere to all university and departmental rules and regulations.
• Excellent oral, written and virtual communication skills.
• Ability to work effectively with supervisors, peers, student workers, faculty, administrators and staff across university divisions and departments, particularly, academics, financial aid, academic advising and student accounts.
• Ability to successfully work with and interact with all levels of personnel and diverse populations with a positive attitude.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills with the ability to simultaneously manage multiple projects and meet deadlines.
• Demonstrated attention to detail and accuracy, high level of professionalism and initiative, dependable, reliable and motivated to succeed.
• Willingness to learn and ask questions with the ability to adapt to change.
• Understanding of federal (FERPA) privacy regulations and enforcement procedures with the ability to handle and abide by strict confidentiality requirements as directed by FERPA, university and departmental policies, with discretion.
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