Registered Service Manager

£38-40k per annum

Full time

About us

Ilkley Community Enterprise is an award winning, dynamic social enterprise charity with a number of key business operations and services. Our domiciliary care company, Carers and Companions, provides 24/7/365 home and community based care for elderly people, people with physical or learning disabilities, health conditions and those with other care and support needs. Carers and Companions operates two main services:

• Elderly and care services, providing bespoke care to clients in their own homes. The vast majority of our clients are privately funded or on Direct Payment funding agreements; and
• Independent Living Services (ILS), providing support and care to adults with a learning disability, autism and/or other health conditions/disabilities, in their own homes, some in supported independent living settings and in the community. Our ILS clients are funded via Direct Payment agreements, private funding and exceptionally through local authority contracts.

Carers and Companions is well established in the local community (20+ years), with an excellent reputation for providing high quality care and support to clients across Ilkley and the wider Wharfe Valley area. The Care Quality Commission (CQC) has us as Good with our care quality rated as 'Outstanding'.

We know that great care needs the best people. That's why we value passion, dedication and a real commitment to making a difference. This is your chance to lead our services, inspire excellence and help transform lives everyday.

About the role

This is an exciting opportunity to take on the management of already successful services with considerable scope for further growth and achievement. The Registered Service Manager (RSM) will be accountable for the high performance operation, compliance and development of Carers and Companions, being responsible for the achievement of service excellence and consistently outstanding quality. Reporting directly to the charity's CEO, the RSM manage the company's services, ensuring delivery against financial and quality KPIs and, as the Registered Manager, the embedding of best practice to maintain excellence in CQC standards, person centred care and support, and evidenced service impact.

You will be an experienced and inspiring leader in adult social care with a passion for and track record in high quality service delivery across elderly care and/or supported living services, excellent understanding of compliance, risk management and service quality with proven commercial acumen.

Our ideal RSM will have

• Passion: dedicated to delivering high quality, person centred care and support
• Previous experience as a Registered Manager in domiciliary care
• Minimum of NVQ Level 5 or equivalent in health and care/leadership and management
• Strong performance and financial management capability
• Evidenced experience in leading staff teams to ensure delivery of 'above and beyond' care and support for service clients
• Excellent understanding and track record in CQC quality and compliance and other regulatory requirements
• Dedication to the delivery of great outcomes for people with support needs (e.g. elderly, adults with learning disabilities and/or autism)
• High level communication skills and current working knowledge of digital systems (care records, rostering, training, quality, compliance)
• A creative and innovative approach to business development, marketing and growth
• The ability to work flexibly (some evenings and weekends)
• Values that match to those of the charity and an ability to embed a values based and high performance culture in the company.

Essential attributes, experience and skills

• Caring and compassionate towards people in need of care/support
• A passion for high quality, person centred care/support and a commitment to improving the lives of our client communities
• Strong commitment to non discriminatory practice, meeting the rights of service clients, promoting their privacy, dignity and independence
• At least 3 years' leadership experience in adult care services (elderly care, homecare and/or supported independent living)
• Registered Manager award or Leadership and Management (Level 5) in Health and Social Care
• Expert understanding of CQC standards and regulations including for domiciliary/homecare and supported living/independent living services
• Knowledge of health and safety matters in relation to homecare services and risk management
• Financially astute with experience of managing budgets/achieving targets
• Excellent people and relationship management skills with the ability to motivate and manage change across teams and build/maintain positive working relationships with families, clients and other professionals
• 'Can do' approach, agile and able to manage diverse workloads and competing priorities and support others to do so
• High level of interpersonal skills and empathy
• Flexibility to meet the demands of the business including participating in the On Call rota and care delivery as required
• Excellent communication skills including written and presentation skills
• Strong IT and administration skills and digital literacy

Desirable

• Train the Trainer qualification/working towards
• Experience of financial/business management

We offer

We offer a competitive salary, pension, performance related pay opportunity, funded CPD, health/wellbeing support, employee discounts and much more.