Register Services Admin

Register Services (Recordals)

Location: Newport

Hours: Monday-Friday, 9:00 am-5:00 pm

Weekly Hours: 37 hours

Working Style: Hybrid (minimum 20% office based)

Pay Rate: £14.42 per hour

Contract: Temporary assignment until March 2027

Overview

This is an administration role within the Recordals Team to process updates to the Design and Trademark registers in response to requests received from internal and external customers.

Responsibilities

• Examine all newly filed Trademark recordal forms and accompanying legal documentation to ensure they meet the legal requirements for filing (using the Trade Marks Act and Rules).
• Examine all newly filed Design Recordal forms and accompanying legal documentation to ensure they comply with our legal requirements for filing (using the Registered Designs Act and Rules).
• Accurately update the relevant registers with the information provided on the form or bring deficiencies/anomalies to the customer's attention via letter/email/telephone, addressing all points and suggesting ways forward where appropriate.
• Explain verbally and/or in writing how a decision has been reached in a professional and customer friendly manner; investigate and respond to gaps, errors and irregularities in information.
• Answer telephone calls promptly and provide constructive advice to ensure a high standard of customer care; take notes of the content of calls and annotate cases when necessary.
• Respond to emails sent to the group Recordals Email Account within 24 hours on a rota basis.
• Once trained, participate in answering calls and emails for the Customer Support Centre and help other teams as and when required.

Hybrid Working

• This role will be carried out in line with the IPO Hybrid working arrangements where you will be expected to attend the office a minimum of one day a week (20% of your working hours). There is flexibility to choose the day that suits you, but you will also need to attend the office for training and other essential work as and when required, including at short notice.

Experience

• 1+ years of administrative experience
• Good organisational skills
• IT literate
• Attention to detail

EEO Statement

Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.