Regional Trainer - London & South (37.5 hours - 12 month mat cover FTC)

Due to continued growth across our retail store estate, we are looking for a highly experienced and commercially focused Regional Trainer to join our friendly Training team on a 12-month maternity cover contract.

Reporting to the Head of Training, you will support frontline retail teams across the London and South region, helping to build product knowledge, selling skills, management capability, and customer experience standards. The overall aim of the role is to support store performance and help teams exceed business objectives.

This is a field-based role, requiring regular travel across the region, store visits 3-4 days per week, occasional overnight stays, and some weekend working depending on business needs.

As Regional Trainer, you will manage the full learning cycle for your area. This includes identifying learning needs, delivering engaging training sessions, coaching store teams, evaluating training impact, and using business insights to recommend learning solutions.

• Deliver engaging and effective training workshops for frontline store teams, both face-to-face and online.
• Conduct regular on-the-shopfloor coaching and support, spending 3-4 days per week in stores.
• Analyse learning needs using people data, commercial results, business metrics, and frontline feedback to identify skills gaps and recommend learning solutions.
• Support Store Managers and retail teams in developing product knowledge, sales skills, customer experience excellence, and management capability.
• Create engaging learning content, including bite-size digital resources and short training videos.
• Support the implementation and embedding of training programmes across the region, ensuring knowledge is transferred into everyday store routines.
• Evaluate training effectiveness and continuously improve content and delivery based on feedback and insights.
• Build and maintain strong relationships with Store Managers, Area Managers, Retail teams, the wider Training team, and key business stakeholders.
• Partner with Retail, Training and wider business functions to support commercial priorities and business objectives.
• Complete all training administration, reporting, evaluations, tracker updates, and follow-up actions accurately and on time.