Regional Service Delivery Manager

Job Posted: 24 July 2025
Job Updated: 24 July 2025

Job Title Regional Service Delivery Manager

Function: Supply Chain

Location: Field Based Role covering the North and the Midlands area

Contract type: Permanent

Salary: £64,062 with potential to rise to £75,367 over 3 years

Closing Date: Thursday 7 th August 2025

NHS Supply Chain currently has an opportunity for a Regional Service Delivery Manager tojoin our team during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.

We are seeking an experienced Regional Service Delivery Manager who will be responsible for overseeing the logistics operations for the North of England and Midlands region, ensuring operational excellence and driving service levels.

In this role, you will develop strategies to optimise efficiency, and drive service levels up while reducing costs. Your efforts will directly contribute to driving value for the NHS and supporting trusts in delivering exceptional patient care.

You will manage the day-to-day relationship with our 3PL partner, ensuring they meet performance standards and contractual obligations. Additionally, you will be responsible for budget control, ensuring effective resource allocation and cost management. This is a field-based role covering the North of England and Midlands.

Every day you will

• You will be at the forefront of our logistics operations, overseeing both warehouse and transport.
• Will monitor and analyse performance data to identify opportunities for improvement and implement cost-saving measures.
• Build and maintain strong relationships with our 3PL partners this will be a crucial part of the role, ensuring they meet our high standards and contractual commitments.
• Budget management will be a key part of your role, requiring you to allocate resources effectively and keep costs under control. Your efforts will enhance service quality and operational efficiency, supporting our overall business goals.
• If you enjoy tackling challenges and have a passion for logistics, this role offers a dynamic and rewarding environment

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• A minimum of 3-5 years of experience in logistics/supply chain management role preferably within a large-scale logistics or distribution networks.
• Experience in identifying opportunities for operational improvement and long-term growth.
• A collaborative approach to working with cross-functional teams, particularly Operations.
• Proficient in planning, executing and monitoring project timelines, budgets and deliverables.
• Ability to model logistics processes and evaluate different operational scenarios.
• This is a field-based role, and the successful candidate will be expected to travel between our different sites. Own transport is an essential.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent analytical and problem-solving abilities, with a focus on continuous improvement.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels, including customers.
• Experience in cost control, including budgetary management, resource allocation, and driving value in a supply chain environment.
• A team player with a strong focus on stakeholder engagement and collaboration.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number , to act as the management function of the NHS Supply Chain.