Regional Planning Administrator - London North

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Regional Planning Administrator - London North

Location: Enfield, GB, EN3 7NJ

Position Type: Professional

Regional Planning Administrator

Salary up to £30,000 p.a. - dependent upon your skill set and experience!

Working Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch)

What you will do

We are looking for a dedicated and organized Regional Planning Administrator to join our regional planning team at Volvo Trucks based in Enfield. The successful candidate will support regional planning processes, coordinate planning activities, and provide administrative assistance. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

You will liaise directly with customers to assist with planning maintenance and repairs, working closely with the Workshop team to provide relevant and accurate information, ensuring customer expectations are met.

Responsibilities:

• Serve as key customer contact and point of reference
• Coordinate with workshop management to maximize capacity and utilization
• Clarify repair basis (Retail/Warranty/Contract) for customers and workshop
• Gain customer agreement by explaining benefits of repair solutions
• Produce and explain repair orders during planning
• Maintain customer contact info in workshop planner, CM, and VDA
• Ensure resources (labour and parts) are available before scheduled work
• Manage bookings for courtesy cars, collection, and truck monitoring cases
• Handle vehicle alerts and liaise with customers or dealers
• Specify work based on IMPACT content and convert to GDS quotes
• Convert GDS quotes into repair orders
• Ensure authorized work is correctly coded on repair orders

Who are you?

Requirements:

• Customer service skills and ability to liaise effectively
• Background in administration or customer-focused roles
• Ability to work independently and in a team, building rapport
• Excellent time management and organizational skills
• Proficiency in IT
• Attention to detail and problem-solving skills
• Proactive attitude and adaptability

What's in it for you?

• 25 days holiday plus bank holidays, increasing to 30 with service
• Contributory pension scheme
• Training and development opportunities
• Health care plan, including dental insurance
• Extended leave options for maternity, paternity, and adoption
• Referral bonus for recommending friends
• Cycle to work scheme
• Additional benefits including theme days, gym memberships, discounts, and more

Ready for the next move?

Are you excited to bring your skills and ideas? We look forward to hearing from you. Apply today!

We value your data privacy and do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity provides a safe, supportive environment. We encourage applications even if you don't meet every qualification, so we can decide together.

Joining Volvo Group offers opportunities to be part of a global leader in transport solutions, with a mission to innovate for a safer, more sustainable future. We are committed to driving the transition to sustainable transport and fostering a culture of support, care, and mutual respect. If you want to grow and impact society positively, join us on this journey.