Regional Operations Support & Service Supervisor

Overview

Role: Regional Operations Support and Service Supervisor

Location: Remote (Covering North East England and East Coast of England)

Contract Type: Permanent (Full-Time)

Shift pattern: Monday- Friday (occasional weekend work will be required)

Salary: £30,000 - £32,500 depending on experience - Plus company vehicle (after completion of successful probationary period)

Grade: M

PLEASE NOTE: This role requires travelling to multiple live operational prison environments within the North East and East Coast of England, and you will be in direct contact with inmates who are currently serving a sentence. You will be required to undergo an enhanced security vetting process if you are to be successful for this position.

HMPPS provides prisoners with the means to order goods using their own funds. At DHL, our role is to manage the picking, packing and distribution of these orders. No two days on our HMPPS contract are the same! You will play an integral role in the prisoners lives, working with a diverse team to support their rehabilitation.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

Role Purpose

• Provide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering training
• Assist Warehouse Managers with onboarding, staff development, and recruitment.
• Support the Regional Operations Manager and Head of Operations with canteen-related issues at DHL and HMP sites, while contributing to project delivery and continuous improvement
• Ensure adherence to health and safety standards and assist in the implementation of operational strategies.
• Ensuring all relevant DHL operational documents are completed accurately/timely inclusive of change requests.
• Ensure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team.
• Comply with all Prison Service regulations, including security.

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

Requirements

• Logistics or similar engagement level job preferable but not essential
• Experience of managing a Team or multiple locations
• Excellent Time Management skills and ability to prioritise workload
• Strong communication skills both verbal and written
• IT skills and working knowledge of Microsoft Packages
• Full Valid UK Driving License - and use of own vehicle (company vehicle provided after successful probationary period)

Why join us?

• Free parking and on-site canteen
• Generous annual leave
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit to learn more

Who we are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an Inclusive Workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 15/09/25. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.