Regional Field Manager - Property Management - Lloyds Living

End Date: Thursday 11 June 2026
Salary Range: £40,824 - £45,360
We support flexible working - click here for more information on flexible working options. Hybrid Working, Job Share.

Job Overview

Job Title: Regional Field Manager
Department: Customer Operations - Property Management
Location: Yorkshire / East Midlands
Type: Field based with some travel to our Manchester office when required.
Hours: Full-time
Driving licence required: An EV company vehicle will be provided and charger installation paid for; the hire must have the ability to install a home EV charger.

About Us

Join Lloyds Living as we redefine property management in the UK. We are on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences.

Role Purpose

As Regional Field Manager, you will lead and develop a team responsible for delivering exceptional end to end customer service-from initial viewing through to move out-across a defined portfolio of developments. You will drive consistency, compliance, and performance across viewings, inspections, general customer appointments and estate management activities, ensuring a seamless customer experience.

Key Responsibilities

• Leadership & Team Management
• Lead, coach, and develop a high performing regional team, fostering a culture of accountability, collaboration, and continuous improvement.
• Act as a role model for Lloyds Living values and expected behaviours.
• Motivate a field team through regular team and individual check ins.
• Customer Experience & Service Excellence
• Support your team to enhance the end to end customer journey, ensuring exceptional experiences across viewings, move ins, inspections, and move outs.
• Support the Regional Director to monitor customer feedback, complaints, and satisfaction metrics and drive improvements.
• Ensure a consistent delivery of a professional, customer first approach across all touchpoints.
• Operational Delivery & Performance
• Support your team to achieve key metrics including customer reviews, inspection completion, and data accuracy.
• Ensure robust processes are followed for Right to Rent checks, inventories, and property inspections.
• Ensure full compliance with all regulatory and internal requirements, including health & safety and operational controls.
• Provide guidance on post inspection issues and support timely resolutions; act as escalation point for operational risks, incidents, and complex cases.
• Stakeholder Management
• Build and maintain strong relationships with internal stakeholders.
• Collaborate cross functionally with central property management, asset management, and customer teams to deliver business objectives.
• Represent Lloyds Living professionally across your region.
• Continuous Improvement & Growth
• Identify opportunities to improve processes, systems, and customer journeys, driving innovation and efficiency.
• Provide coaching and support to help team members grow.

Essential Skills & Experience

• Proven leadership experience within residential property management or a lettings function.
• Passion for delivering exceptional customer service and building high performing teams.
• Excellent communication and stakeholder engagement skills.
• Strong organisational and problem solving abilities, with the ability to manage multiple priorities.
• Full UK driving licence and willingness to travel across the region.
• Resilient, proactive, and able to operate effectively in a fast paced, evolving environment.

Desirable Experience

• Managing regional teams within the field.
• Knowledge of UK housing regulations, compliance, and health & safety requirements.
• Growth mindset with a focus on continuous improvement and innovation.

Benefits

• Generous pension contribution of up to 15%
• Annual performance related bonus
• Share schemes, including free shares
• Discounted shopping benefits
• 28 days holiday, including bank holidays
• Wellbeing initiatives and generous parental leave policies

Working With Us

We value inclusion and are committed to creating a diverse workforce. We welcome applications from under represented groups and are disability confident. We offer reasonable adjustments to the recruitment process if required.