Recruitment and Administration Manager

Location: Liverpool (office-based, with potential hybrid opportunities negotiable)

Salary: Competitive

Contract: Full-time, Permanent

About Britbet

Britbet is dedicated to delivering exceptional race-day experiences through innovative betting services and strong partnerships across UK racecourses. We're a fast-moving, collaborative business where every team member plays a part in driving operational excellence and customer satisfaction.

The Role

As our Recruitment and Administration Manager, you will play a key role in shaping how we attract, hire, and retain talent while ensuring smooth day to day business operations.

You'll manage a team of four (recruitment and administration staff), oversee recruitment processes across multiple locations, and work closely with Operations, HR, and Finance to provide efficient, people-focused support.

This is an ideal role for a confident leader who thrives on variety and enjoys balancing strategic oversight with hands on delivery.

Key Responsibilities Leadership and Team Management

• Lead, motivate, and develop a team of four, including recruitment and administration staff.
• Manage workload allocation, performance reviews, and professional development.
• Foster a culture of accountability, collaboration, and continuous improvement.

Recruitment and Talent Acquisition

• Partner with the Operations and HR teams to understand staffing needs across all areas.
• Manage the end to end recruitment process - from job posting and candidate screening to offer management and onboarding.
• Manage relationships with agencies, job boards, and recruitment platforms (e.g., Talent Funnel, Indeed).
• Monitor recruitment metrics such as time to hire, cost per hire, and staff retention; prepare quarterly reports for Finance and Operations Directors.
• Monitoring efficiencies within the recruitment admin to ensure a smooth candidate journey: Time taken to hire, onboarding, right to work documentation, contracts, etc.
• Ensure all hiring practices comply with right to work and data protection regulations.

Business Administration and Operations Support

• Oversee the day to day administration of the Liverpool head office, including office supplies, health & safety, and facilities management.
• Manage supplier and hotel contracts for centralised staffing support and travel bookings.
• Supervise cash collection and delivery coordination with G4S and ensure accurate reporting.
• Lead on customer correspondence, complaints, and follow up processes.
• Manage uniform stock, purchase orders, and management of voucher orders.
• Supervise the staff accreditation process is delivered to requirements and the relevant deadlines.
• Managing the arrangements of payment of winnings for customers who did not claim at the racecourse.
• Ensuring thorough investigations are carried out for lost ticket claims and duplicate card queries.

What We're Looking For Essential skills & Experience

• Proven experience leading recruitment and/or administrative teams.
• Strong people management skills with experience in performance management and coaching.
• Excellent communication and stakeholder management abilities.
• Proficient in Microsoft Office (Excel, Outlook, Word).

Desirable skills

• Experience using Talent Funnel or similar application tracking system (ATS).
• Background in hospitality, leisure or event based recruitment.

Why Join britbet

• Competitive Salary
• Company pension
• Private medical insurance
• Life insurance
• Cycle to work scheme
• Free on site parking
• Referral programme
• A supportive, down to earth culture where your contribution truly matters