Receptionist

Receptionist Bristol Hospital Customer Permanent Full Time £25,038 per annum

37.5 hours per week - This role requires flexibility to work across a rota covering reception services.

• 06:30-14:30
• 08:00-16:00
• 12:00-20:00pm

Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a Receptionist at our Bristol Hospital and play your part in delivering an exceptional experience for every patient, visitor and consultant who walks through our doors. As the first point of contact for our hospital, you will provide a warm and professional welcome while supporting both the Main Reception and Outpatients Department.

This is a varied role that combines exceptional customer service with administrative support, helping to ensure every patient journey runs smoothly from arrival through to departure. We are looking for a customer-focused and organised individual who enjoys working with people and thrives in a busy environment. You will play a key role in creating a positive first impression of the hospital, supporting patients, visitors, consultants and colleagues while ensuring the efficient day-to-day operation of reception services.

Responsibilities

• Help patients, visitors and consultants feel welcome, comfortable and supported when they visit the hospital.
• Deliver exceptional customer service, using empathy and professionalism to build positive relationships with patients and colleagues.
• Support both the Main Reception and Outpatients Reception areas as required.
• Welcome patients in person, directing them to the appropriate waiting areas, departments and facilities.
• Answer telephone calls, respond to enquiries and action requests in a professional and timely manner.
• Book, amend and confirm appointments using hospital systems.
• Register patients accurately, ensuring personal, insurance and billing information is up to date.
• Process patient payments and card transactions in line with hospital procedures.
• Prepare and manage clinical paperwork, referral forms, charge sheets, patient packs and terms and conditions documentation.
• Maintain accurate patient records and complete administrative tasks including scanning, filing and data entry.
• Work closely with consultants, clinical teams and administrative colleagues to ensure clinics and departments run smoothly.
• Manage competing priorities while remaining calm, professional and focused on delivering an excellent patient experience.
• Handle confidential information in accordance with hospital policies and data protection requirement.

Successful candidates will be expected to work a mixture of these shifts based on the needs of the business. To succeed as a Receptionist, you will be passionate about customer service and enjoy working in a fast-paced environment where no two days are the same.

Requirements

• Previous reception, administration or customer service experience, ideally within a healthcare, hospitality or service-led environment.
• Outstanding customer service skills with a friendly, professional and approachable manner.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including experience using Microsoft Office applications.
• GCSE English and Maths (Grade C/4 or above) or equivalent.
• The ability to prioritise workload and remain calm under pressure.
• Experience handling payments and card transactions would be advantageous.
• A flexible approach to working hours and shift patterns.
• The ability to work independently and as part of a team.

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

Benefits

• free gym membership
• health assessments
• retail discounts
• pension options

At Nuffield Health, we take care of what's important to you. Bristol Hospital Situated in the beautiful village of Clifton, Nuffield Health Bristol Hospital - The Chesterfield has a long and distinguished history of looking after the people of Bristol. With the latest equipment and facilities designed to meet the needs of our patients, we are constantly developing our services to ensure our patients receive the finest quality treatment.

Our 30-bed private hospital houses three digital theatres and combines leading-edge clinical facilities with an outstanding customer experience. Join Nuffield Health and create the future you want, today.

We consider applications as we receive them and reserve the right to close adverts early where we have received an exceptionally high volume of applications.

Nuffield Health, is the UK's largest healthcare charity. For over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.