Receptionist

Receptionist - Bupa Dental Care Guildford Practice Surrey

Hours: 24 hours (split shifts 8-8) Mon, Tue, Wed and 1 Sat per month 8:45am-3:15pm.

Salary: Competitive.

Be the friendly face that makes every patient feel at ease from the moment they arrive.

At Bupa Dental Care, our receptionists are the first point of contact for our patients - welcoming them warmly, supporting them throughout their visit, and ensuring everything runs smoothly behind the scenes. This is a varied role where you'll be at the heart of the practice, helping us deliver the excellent customer care we're known for.

What you'll be doing

• Warmly greeting patients in person and over the phone and answering queries, ensuring a relaxed welcoming environment.
• Managing diary & appointments - handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence by explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Maintaining accurate patient records, managing confidential information, and keeping the reception area professional.
• Handling concerns and complaints professionally and aiming for a positive outcome.
• Supporting clinicians with smooth handovers and assisting the Practice Manager to keep everything running smoothly.

What we're looking for

• Previous experience in a customer focused role.
• Strong communication skills, both face to face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Comfortable in promoting and upselling Bupa Dental Care products and services, including plan options, finance and insurance claims.

Benefits of working with us

• Competitive pay with opportunities to increase through training and development.
• Healthcare & wellbeing support - remote GP, physiotherapy, mental health services through MyHealthcare, an annual allowance of around £350 to spend on Bupa products, Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa's Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits - retail discounts and tools to support your financial wellbeing, reduced rates at gyms and digital fitness providers across the UK, and flexibility via Wagestream to access your pay before payday.
• Career pathways and progression - ongoing training and support to grow with Bupa Dental Care.
• Additional health perks - Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa's Menopause Plan.
• and more.

Why join us

At Bupa Dental Care, you'll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We'll give you the tools and training you need to succeed, and provide opportunities to grow your career in a business that puts people first.

If you're organised, approachable, and love helping people, this could be the perfect role for you.

We encourage all of our people to "Be you at Bupa", champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them.