Receptionist

We are looking for an enthusiastic, friendly and professional person to join our reception team! Marysville Medical Practice has a population list size of 6300, and is based in the Belle Vue area of Shrewsbury, in a modern, spacious building.

Receptionists play a vital role in general practice; they are the first line of contact for all patients and members of the public visiting and telephoning the practice so first impressions are very important.

You would be joining our supportive and friendly practice, providing a high standard of care to our patient population. Although experience of primary care is beneficial we are also interested in those with transferable skills. Good communication skills and a friendly but professional "can do" attitude is essential.

We would be flexible for the right candidate but are looking for someone to join us for up to 3 days per week, on a fixed term contract. This would initially be for 6 months, but could be extended to 12 months or potentially a permanent contract in the future, although this cannot be guaranteed.

For more details and an informal discussion please contact

Main duties of the job

ReceptionDuties:

Ensure efficiency of the EMIS computerized appointment system and monitor the flow of patients into consulting rooms.

Ensure that patients without appointments but who need to see a doctor urgently are seen in a logical and non-disruptive manner.

Respond to all requests for assistance and information from patients and other visitors

Ensure all requests for prescriptions are actioned as per practice policy

Ensure that all shared areas of the building are kept neat and tidy

Management of EMIS Appointment Systems:

Book appointments ensuring sufficient information is recorded to retrieve medical records

Management of Medical Records:

Retrieve and file records

Ensure correspondence e.g. Reports, hospital letters, results are properly scanned and then filed accurately and in the correct order

Operation of Telephone System:

Receive calls, make calls, divert calls and take accurate messages as required.

About us

The team at Marysville Medical Practice aim to provide the best possible high quality healthcare for all of their patients. We aim to:

• Provide a professional service at all times
• To work in partnership with our patients, their families and carers and to involve them in decision making about their treatment and care
• To treat patients and staff fairly, respectfully and without discrimination
• To use NHS resources efficiently and effectively whilst providing clinically appropriate treatment
• Care for the vulnerable
• Promote healthy living
• Create a welcoming atmosphere in the practice
• Work as a team with all employees in the practice

Job responsibilities

PURPOSE OF POST:

To provide a point of contact for patients and act as a focal point of communication between patients, doctors, the Primary Health Care Team and the administration staff.

Responsible To: Practice Manager

Major Duties and Responsibilities of the Post

• Reception Duties
• Management of EMIS Appointment Systems
• Management of Medical Records
• Operation of Telephone System
• Start and End of Day Procedures
• Specialist tasks once proficient at the basic level e.g.

• Preparation of specialist reports including tracking payment and dispatch or reports by Recorded delivery
• Implementing the Childhood Immunisation recall system.
• Receiving and dispatching medical records as patients join, leave or die, this includes use of the GP2GP electronic system
• Carrying out medical audit under GPs direction
• Assembling and dispatching FP10s and associated Annexes to the Prescriptions Pricing Authority.
• Recall of patients in chronic Disease management
• Recording of cytology results and administrative duties within this area
• Co-ordination of vasectomy clinics and all administrative duties associated with this

Any other delegated duties considered appropriate to the post

Special Requirements of the Post:

An understanding, acceptance and adherence to the need for strict confidentiality as failure to do so will result in dismissal

An ability to use own judgment, resourcefulness, common sense to respond to patients non clinical inquiries and requests

Accuracy in transcribing information

Ability to work without supervision and determine own workload priorities

Keyboard skills and computer literacy skills desirable

Ability to work well within a team and under pressure

Ability to be flexible within the working week if needed, and to be prepared to work some early mornings/evenings and weekends as and when required

Person Specification Qualifications

• Education to GCSE (or equivalent) grade A-C, including English language
• Word and Excel qualifications

Experience

• Experience with dealing with patients or members of the public
• Experience of having used IT systems
• Medical receptionist or equivalent experience
• Customer service or equivalent experience/ previous experience in a post dealing with the general public
• Experience of EMIS Web patient administration system

Skills

• Excellent interpersonal and communication skills, verbal and written
• Ability to use initiative, judgement and common sense
• Good organisational skills
• Good IT and keyboard skills

Attributes

• Compassion and integrity.
• Ability to work on own initiative, under pressure and as part of a team and ability to be flexible regarding hours/tasks.
• Willingness to learn.
• Professional appearance.
• Ability to be discrete and maintain absolute confidentiality.
• Ability to work confidently within the role, referring matters to doctors or practice manager appropriately.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.