Receptionist

Receptionist - Bupa Dental Care Bupa Dental Care Wakefield

We are looking for a receptionist to work three days per week: Monday, Wednesday and Friday, on a two week shift pattern.

• Week One: Monday, Wednesday and Friday, 8am-6pm
• Week Two: Monday 9am-7pm, Wednesday 8:30am-6:30pm, Friday 8am-6pm

Role Overview

Be the friendly face that makes every patient feel at ease from the moment they arrive.

At Bupa Dental Care, our receptionists are the first point of contact for our patients - welcoming them warmly, supporting them throughout their visit, and ensuring everything runs smoothly behind the scenes. This is a varied role where you'll be at the heart of the practice, helping us deliver the excellent customer care we're known for.

Responsibilities

• Customer care at the heart - warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management - handling bookings, cancellations and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence - explaining processes and treatment options, supporting payment transactions and helping patients understand their options (private vs NHS services).
• Administration you can rely on - keeping patient records accurate and up to date, managing confidential information and maintaining a professional reception area.
• Problem solving with empathy - handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team - supporting clinicians with smooth handovers and the patient journey from reception to treatment, and assisting with admin and helping the Practice Manager keep everything running smoothly.

Requirements

• Previous experience in a customer focused role.
• Strong communication skills, both face to face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support - including quick access to remote GP, physiotherapy and mental health services through MyHealthcare and an annual allowance of around £350 to spend on Bupa products. You'll also have access to our Employee Assistance Programme, Family Mental HealthLine, Bupa's Personal Energy wellbeing programme and discounted dental insurance for you and your family.
• Financial & lifestyle benefits - retail discounts and tools to support your financial wellbeing, reduced rates at gyms and digital fitness providers across the UK and the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression - ongoing training and support to grow with Bupa Dental Care.
• Additional health perks - Cycle to Work Scheme, free annual flu vaccine, discounted eye tests and Bupa's Menopause Plan.
• and much more, just ask.

Equal Opportunities

Bupa takes pride in being a Level 2 Disability Confident Employer and will offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offering reasonable adjustments to anyone who may benefit from accommodations.

Bupa Dental Care is an equal opportunities employer.