Receptionist

About the Role

An exciting opportunity has arisen within our Front Desk team for a Receptionist to join us on a fixed-term contract, supporting the team during a period of extended leave and assisting with operations until after The Open 2027. Our Receptionists are the face and brand ambassadors of the Old Course Hotel and are passionate about providing excellent customer service and looking after our guests from the warm and cheerful greeting through to the heartfelt goodbye. Additionally, you will be the point of contact for everyone entering the hotel and offer the highest possible service to all visitors and guests.

Responsibilities

• Welcoming our guests with a cheerful and proper greeting.
• Check the guests into the hotel and ensure they complete their registration card to required legal standard and take the relevant action to prevent 'WalkOut' guests.
• Advise and upsell to best satisfy our guests needs and maximise hotel revenue.
• Explain the in-room facilities and make guests aware of the nearest fire exits.
• Recognise Guests who are travelling through a loyalty scheme such as Fine Hotel and Resort and I Prefer.
• Greet our guests in a friendly manner and lead their check out process.
• On check out, ensuring their stay was satisfactory.
• Provide and explain their bill and any charges.
• Thank our guests for staying with us and extend a sincere invitation to return.
• Money handling, including counting and keeping track of the floats during and at the end of your shift, ensuring there is a varied assortment of cash and ordering when applicable, reporting and rectifying any float discrepancies.
• Being knowledgeable on the Hotels history, the multiple outlets and services offered including the Kohler Waters Spa, Food & Beverage outlets and Dukes Course.
• Being knowledgeable on local information, attractions and amenities.

Qualifications Essential

• Well presented.
• Efficiency in administration, and organisation whilst being calm, efficient and reliable under pressure.
• Excellent interpersonal and communication skills and be comfortable engaging with a diverse range of people from all walks of life.
• Willingness to go the extra mile.
• Good telephone manner and skills.
• Punctual with strong time management skills.
• Good IT capabilities.

Desirable

• The following experience is preferred but not essential as full training will be provided.
• Previous experience of working within a luxury property (desirable).
• Previous Front Desk experience (desirable).

Hours

Full Time 40hrs

Fixed Term Expiring 19th July 2027

Salary

£27,663.31 per annum

Why You'll Love Working With Us

• Dine On Us - Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
• Exclusive Resort Perks - Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop).
• Kohler Group Benefits - Unlock even more savings with our wider discounts across the Kohler family.
• Wellness, Your Way - Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
• Plan Your Future - We'll help you get access to the right information through complimentary mortgage consultations.
• Cycle2Work - Stay active and save money with our Cycle2Work programme, good for you and the planet.
• Perkbox - Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
• Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
• 24/7 Wellbeing Support - Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.