Receptionist

Receptionist The closing date is 03 July 2026

A medical receptionist serves as the first point of contact for patients in a healthcare facility, ensuring a welcoming and efficient environment. This role involves managing front desk operations, including greeting patients, scheduling appointments, and handling inquiries both in person and over the phone. They work closely with healthcare providers to ensure smooth communication and coordination of patient care.

Key responsibilities include managing the flow of patients in the waiting area, handling sensitive patient information with confidentiality, and ensuring records are kept up to date with patient data. The role requires strong organisational skills, the ability to multitask, and a compassionate approach to patient interactions. A medical receptionist must possess excellent communication skills to effectively interact with patients, healthcare providers, and other contacts.

In addition to administrative duties, the medical receptionist may assist with directing patients to appropriate departments. The role demands attention to detail, particularly in managing appointment schedules and processing patient data. Familiarity with medical terminology is beneficial, but not essential. The medical receptionist plays a crucial role in ensuring a positive patient experience by providing efficient, courteous service and maintaining a well organised, professional front office.

Main duties of the job Administration

• To work in accordance of written protocols
• E mail and photocopy as requested
• Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Receiving patients consulting with members of Practice team
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Appointments

• Deal with all general enquiries, appointment requests for today/ future appointments from patients by telephone and in person.
• Deal with visit requests
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.

Computer

• Ensure that all new patients are registered onto the computer system promptly and accurately
• Process patients change of address computer data and medical records
• Scan letters onto patients records ensuring the correct patient records are used.

Telephone

• Have working knowledge of telephone system.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Other Tasks

• Provide patients with test results after the doctor has reviewed results

About us Marine Medical Group is located in the picturesque coastal town of Blyth. We are dedicated to delivering comprehensive and high quality medical services. Focusing on patient centred care, we pride ourselves on our team of skilled professionals who are committed to improving health outcomes and enhancing the well being of our patients.

Our mission is to strive to be an accessible, effective, caring, sustainable and informed organisation for our patients and staff whenever they need our support.

We offer a wide range of medical services, including:

• General practice and family medicine
• Preventive health and wellness
• Chronic disease management
• Minor surgical procedures
• Women's health
• Children's health

We are dedicated to continuous professional development and staying updated with the latest advancements to offer the highest standard of care.

Our goal is to promote health and wellness within the Blyth community and support our patients in leading healthy, fulfilling lives.

Working at Marine Medical Group offers the opportunity to be part of a dynamic and supportive team. We value our employees and offer a range of benefits, including professional development opportunities, competitive salaries, and a positive work life balance.

If you are passionate about providing exceptional healthcare and want to be part of a dedicated team, we invite you to explore career opportunities with Marine Medical Group in Blyth.

Job responsibilities JOB TITLE: RECEPTIONIST

REPORTS TO: OFFICE SUPERVISOR/PRACTICE MANAGER

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Fax and photocopy as requested.
• Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Receiving patients consulting with members of Practice team.
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Appointments

• Deal with all general enquiries, explain procedures and process appointment requests for today/ future appointments from patients by telephone and in person.
• Deal with visit requests.
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.

Computer

• Ensure that all new patients are registered onto the computer system promptly and accurately.
• Process patients change of address computer data and medical records (have knowledge of Practice area).
• Scan letters onto patients records ensuring the correct patient records are used.

Telephone

• Have working knowledge of telephone system.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Other Tasks

• Clear rooms after morning and afternoon surgeries.
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers.
• Provide patients with test results after the doctor has reviewed results.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Equality and Diversity:

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review . click apply for full job details