Receptionist

We have an opportunity for a Receptionist to join our outstanding team at West Rainton Surgery. We are situated very close to the A1 between Durham and Houghton Le Spring, in a purpose-built building which has been newly renovated to accommodate our very bright and exciting future. The building work has increased the size of the building and included an additional 3 large consulting rooms, making our practice a truly great place to work.

The practice maintains a very high QOF achievement, offering additional services such as diabetic clinics, minor surgery procedures, dermatology and sexual health.

The practice uses systmone, supported by systems such as ACCURX, GP Team Net.

CQC inspected the practice as Outstanding in 2025, with very high patient satisfaction, with consistently positive FFT feedback month on month.

Main duties of the job

• To make appointments and book patients in when they arrive for an appointment and to provide a helpful and friendly service to patients.
• To answer telephones promptly ensuring that all in coming lines are covered at all times.
• To ensure daily tasks are completed and managed daily.
• Responding and dealing with incoming emails to the practice.
• To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.
• Work efficiently with other teams within the practice.
• To undertake any other duties as deemed appropriate by the Practice.
• Action repeat prescription requests promptly.
• Opening mail and ensuring that all correspondence is scanned and attached to patients computer records.

About us

We are a supportive, forward thinking teaching and training practice who can be flexible to accommodate the right candidate, with a team of 3 GP partners, 2 salaried GPs, GP registrars, a practice nurse, nurse practitioner, a diabetes specialist nurse, 2 health care assistants, a nursing associate, GP assistant, care coordinators, practice manager, finance manager and a team of receptionists and secretaries. Many of our team members have been part of our practice for over 15 years.

We pride ourselves on being a great place to work.

Person Specification Experience

• Experience of working with the public.
• Experience of contributing positively as part of a team.
• Experience of working in a GP Practice.
• Experience of working on Systmone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.