Receptionist

Receptionist at Hotel du Vin

Salary - Hours per week: £13.00 per hour + Incentives / 40 Hours per week

Type of contract: Full time / Permanent

Location: Hotel du Vin Bristol, City Centre

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, enjoy a variety of perks and benefits, learn something new and build a career lasting a lifetime with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Hotel du Vin the best it can be while dealing with queries of all shapes and sizes.

Key Responsibilities

• Act as the first and last person our guests see, setting a welcoming tone for their stay and ensuring every detail exceeds expectations before they leave.
• Handle guest queries, bookings and complaints with professionalism and efficiency.
• Maintain a friendly and welcoming environment at the front desk.
• Support the team in delivering consistently high standards of service.

Desired Qualities

• High standards and attention to detail.
• Love for people and a desire to make guests smile each day.
• Motivation to deliver exemplary service and to be part of a brand you can proudly represent.

At Hotel du Vin we create memories that guests will never forget. This role could be a stepping stone to a supervisory position within Hotel du Vin - we actively encourage internal development and progression. We also provide an apprenticeship scheme after the probationary period, supporting our commitment to staff growth and career advancement.