Receptionist

Do you have a friendly manner, a calm approach, and a passion for helping people? We're looking for a dedicated Receptionist to join our caring and supportive team. As the first person visitors meet, you'll play a vital role in creating a warm, welcoming experience for residents, families, and professionals.

We offersome excellent rewards and benefits including:

• We offer all team members 1 freemeal per shift.
• Uniform provided.
• Enhanced Bank Holiday pay.
• Recognition and staff appreciation initiatives.

Location: Harpenden Springs, 22-24 Grove Road, Harpenden AL5 1PX Pay: £13.20 per hour Contract: Zero Hours (BANK) Shift: Days (covering weekends with flexibility to cover some weekdays when required) As our Receptionist, you will:

• Welcome residents, families, visitors, and health professionals with kindness and professionalism.
• Manage incoming calls, emails, and general enquiries.
• Support residents and families with information and assistance.
• Maintain a tidy and welcoming reception and bistro area.
• Handle administrative duties such as filing, updating records, and booking appointments.
• Assist the administration and management team with day-to-day admin tasks.
• Follow confidentiality and safeguarding procedures at all times.

What do you need to succeed:

• Excellent communication and people skills.
• Compassion and a genuine interest in supporting older adults.
• Good organisational skills and attention to detail.
• Confident using telephones, computers, and basic admin systems.
• Ability to stay calm, patient, and professional.
• Previous admin or reception experience is helpful, but not essential.