Receptionist

About THE NICI Lymington

Be part of something exciting. THE NICI is expanding, bringing its signature blend of laid back luxury and contemporary style to the heart of the New Forest with the opening of THE NICI Lymington.

Following the success of our Bournemouth hotel, this new destination will offer a fresh, design led hospitality experience-combining boutique elegance with a relaxed coastal feel. With beautifully curated spaces, exceptional dining, and a focus on guest experience, THE NICI Lymington is set to become one of the region's most sought after stays.

The Role

We are looking for a personable, knowledgeable, and service driven Concierge to join our Front of House team for this exciting new opening. You will play a key role in creating memorable guest experiences-acting as the go to expert for local recommendations, reservations, and personalised service.

Key Responsibilities

• Deliver a warm, professional welcome to all guests
• Provide expert knowledge of the local area, including restaurants, attractions, and activities
• Arrange bookings such as dining, transport, and excursions
• Anticipate guest needs and exceed expectations at every opportunity
• Handle guest requests efficiently and with attention to detail
• Work closely with Reception and wider hotel teams to ensure seamless service

About You

• Previous experience in a Concierge or guest facing hospitality role preferred
• Passionate about delivering exceptional customer service
• Strong communication and organisational skills
• Friendly, approachable, and proactive
• Good local knowledge (or willingness to learn quickly)
• Ability to remain calm and professional in a fast paced environment

What We Offer

• Competitive salary
• Opportunities for career progression within a growing brand
• Staff discounts across THE NICI properties
• Training and development opportunities
• The chance to be part of a brand new hotel opening team

Compensation: To be discussed

Join Us

This is a unique opportunity to be part of a new chapter for THE NICI and help shape the guest experience from day one.

If you're passionate about hospitality and love creating unforgettable stays, we'd love to hear from you.

Apply now and be part of THE NICI Lymington opening team.