Receptionist

Overall Purpose of the Role

The Receptionist is responsible for delivering an exceptional standard of customer service, ensuring that all clients, occupiers, and visitors receive a warm and professional welcome. As the first point of contact, the Receptionist shapes the first impression of the building and supports the smooth running of all Front of House services. All duties should be completed to the highest standard, aligned with the values and expectations of Ashby Capital and its management partners.

Personal Profile

Professional and well presented, with integrity and a positive, can do attitude

Passionate about delivering exceptional service and accountable for personal contribution

Strong communication skills, acting as a bridge between clients and occupiers as they navigate modern workplace technologies

Confident in using and supporting the Smart Spaces digital platform

Proactive, personable, and committed to contributing positively to the team

Operational Skills

Ideally experienced in a corporate or hotel reception environment

Strong technical understanding of meeting room systems and IT packages

High standard of customer service delivery and administrative capability

Confident in troubleshooting the Smart Spaces app and visitor management systems

Supports meeting room management and liaises with key stakeholders to ensure smooth operations

Key Responsibilities Client Care

Warmly welcome and greet all guests and visitors

Use agreed greetings and address visitors by name once confirmed

Escort guests to their destination and ensure smooth transitions between team members

Provide regular updates for visitors awaiting verification

Support guests with coat, luggage, and meeting room escorting

Respond professionally to enquiries in person, by phone, or by email

Maintain and share up to date knowledge of clients, occupiers, and building facilities

Answer calls to the required standard and deliver messages promptly

Liaise effectively with couriers and contractors, escalating issues where necessary

Act as the first point of contact for all tenants and visitors

Maintain a collaborative "One Team" approach with other service partners

Support ad hoc tasks as required

Teamwork & Communication

Communicate clearly with colleagues, management, and service partners

Maintain strong awareness of building activity and share relevant updates with the team

Report new, ongoing, or potential issues to the Operations Manager/Property Manager, followed by a written summary

Support business needs, such as lunch or annual leave cover

Assist in training and onboarding new team members

Participate in departmental cross training when available

Working Pattern:

Monday - Friday

Interpersonal Skills

Approachable, friendly, and able to build rapport with a wide range of people

Demonstrates empathy, patience, and professionalism in all situations

Works collaboratively and contributes positively to team culture

Responsive to feedback and supportive of colleagues

Maintains composure and adopts a solutions focused approach during busy or challenging periods

Shows initiative and pride in contributing to exceptional service delivery

Personal Presentation

Maintain a professional, polite, and considerate manner at all times

Adhere to the company's uniform and presentation standards

LRS Values

We are committed to creating a workplace that reflects our core values:

Exceptional Service - Delivering excellence in every interaction.

Respect for Everyone - Embracing diversity and working as one team.

Aspirational - Continuously seeking improvement and innovation.

Equality and Inclusivity - Ensuring fairness and opportunity for all.

Nurture Great Talent - Supporting growth and development.

Profitable - Contributing to sustainable business success.

Have Fun - Enjoying what we do and celebrating achievements.

Additional Information

Due to the evolving nature of the business, this job description may change over time. You may be required to undertake additional duties of a similar nature that fall within your capabilities. This document is intended as a guide only and does not form part of your employment contract.

Brilliant Work Deserves Brilliant Perks!

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!