Receptionist

DakotaHotel based in Newcastle are seeking a genuine people person with strong administration skills for the role of Receptionist.

We are a brand-new, stylish hotel, i deally situated on the Quayside, our hotel boasts 118 bedrooms including 33 suites. Dakota Newcastle hosts our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.

CONTRACTAND PAY RATE

The gross annual salaryis £27,000.

The role carries a permanent contract of a minimum of 37.5 hours per week and typicalshifts will be working any 5 days out of 7, this role does include working weekends.

The shift times vary between 7am-11pm at night, with a mixture of early, mid and late shifts.

PRIMARYROLE RESPONSIBILITIES

• To carry out Rec eption duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests rec eive special attention and rec ognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required .
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in di rec tions, delivering items to rooms.

BENEFITS

Inaddition to being part of a culture infused with positivity and opportunity forongoing development, tangible benefits you could enjoy when you join our teaminclude:

• Special discounts onstays and dining at any Dakota
• Access to ourEmployee Assistance Program which includes free private mental healthsupport and counselling sessions, video GP consultations and privateprescription services, as well as access to daily rewards to be cashed outfor shopping vouchers
• Support from ourinhouse Mental Health Champions
• Additional holidayday on the first anniversary of your employment
• Family-friendlyflexible working options
• Meals on duty anduniforming
• Bonuses to recommenda friend to join our team and every time you are mentioned on TripAdvisor
• Accredited,certified compliance training given on employment
• Access to a suite ofexternal, certified resources via our Learning Management System
• Supportivecontinuous professional development culture with an annual appraisal andobjectives, or a Personal Development Plan
• Opportunities toundertake both internal and external training courses, including potentialfor in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUTDAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels,bustling brasserie Grills and upscale cocktail Bars. Dakota's story startedwith two boutique hotels on the outskirts of Edinburgh, in South Queensferry,and Glasgow, in Eurocentral. We have now expanded into prime city centrelocations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline.

Dakotais synonymous for delivering attentive and genuine guest service. We attracthard-working individuals who are passionate about working to the higheststandards and have been voted within The Caterer's Top 15 Best Employers inHospitality for the last five years in a row. We were also featured within theTop 10 employers in the 2024 Sunday Times Best Places to Work in the UK, aswell as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+employees.

Asrecent winners of The Cateys 'People Team of the Year', we have award-winninginternal training programmes within Dakota Academy fostering continuousdevelopment and ongoing training. As a result, over 75% of our leaders havebeen promoted internally and, for four consecutive years, a member of our teamhas won a prestigious Acorn Award awarded by The Caterer to the 'Top 30under 30' in the industry, demonstrating our success in developing talent.

Eurocentral Edinburgh Glasgow Leeds Manchester Newcastle

APPLICANTREQUIREMENTS

The successful applicant will have/be:

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• A strong administrator with the ability to prioritise and work at pace.
• Experience working in 4 and 5 hotels are strongly preferred
• Great communicator and a genuine people person
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given.
• An enthusiasticindividual who will promote our culture of positivity.
• Be task orientedwith a great pride for the work they do and attention to detail.
• Flexible with shiftpatterns and available around the needs of our business.
• Successfulcandidates must demonstrate having researched our brand and a genuinedesire to be part of our team.

APPLY

Please send us your up to date CV.

VisitourCareers page to learnabout current opportunities and find your - we'd love tohear from you!

For moreinformation on our luxury hotel, please visit our: