Receptionist - Zero Hours

RECEPTION

The Reception team at The Belfry Hotel & Resort make it their number one priority to deliver an outstanding, lasting impression to all guests arriving and departing at the Resort. The reception team possess excellent customer service skills and identify opportunities to excel on customer experiences. No task will be too big or small when it comes to our guests needs.

Salary

The on target earning potential for this role is £13.17 per hour, comprising a base hourly rate of £12.71 plus a qualified estimate of £0.46 gratuities per hour.

About the role

This role is a zero hours contract, 16 hours, 2 days per week, including weekends.

Responsibilities

• Ensure the efficient running of reception on a daily basis
• Register guests into the hotel and check them out, deposit valuables into
• Issue guests keys ensuring that the hotel policy is adhered to
• Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests' experiences memorable and enjoyable

About you

The ideal candidate will have had experience working in a busy guest facing role and is able to stay calm under pressure. You will also have the following:

• Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
• Experience working in a hotel would be preferred but is not necessary
• Experience working with Opera is preferred but not essential

Belfry Benefits Learning & Development

We inspire and develop our team through on the job coaching & mentoring, in house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24 hour GP services, and health cash plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort wide levels to showcase our community contributions.

Our Values

Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren't just words; they're the foundation of our culture and the essence of who we are.