Receptionist - Spinal Injuries Unit

We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you're looking for in your career, you'll find it here at MWL.

Main area North West Regional Spinal Injuries Centre (NWRSIC) Grade NHS AfC: Band 2 Contract Fixed term: 12 months (30 Hours Per Week) Hours Part time - 30 hours per week (Core Hours: Monday to Friday 08:30 - 16:30) Job ref 119

Site Southport Hospital Town Southport Salary £25,272 Per annum Salary period Yearly Closing 06/08/:59 Interview date 21/08/2026

Job overview The post holder will provide reception duties to the North West Regional Spinal Injuries Centre. The role requires good communication and interpersonal skills. The post holder will be responsible for the day-to-day running of the reception, maintaining patient records, and ensuring a high standard of customer service and communication with patients and a multi-disciplinary team.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

• To act as Receptionist to the NWRSIC.
• Assist in organising out-patient clinics and completing appointment outcomes on internal systems.
• To be responsible for maintaining and gathering patient records.
• The validation of patient demographics by gathering the correct information from the National Summary Care Record and ensuring all information is correct on internal systems.
• Attend to daily mail delivery.
• To assist patients using ambulance transport using the NWAS system.
• Deal with all enquires in a professional manner.
• Provide a courteous and efficient telephone service to patients.
• Communicate with patients / carers regarding personal and sensitive information.
• Training of staff within the boundaries of own skills and knowledge.
• Take personal responsibility for the quality of work undertaken and to contribute towards service improvements.
• Make economical use of reception supplies.
• Co-operate in the introduction of new technology.
• To be aware of confidentiality, GDPR, and data protection.

The above list does not purport to be an exhaustive list of duties, but it is intended to indicate the type and range of responsibilities involved.

Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Detailed job description and main responsibilities

• To act as Receptionist to the NWRSIC.
• Assist in organising out-patient clinics and completing appointment outcomes on internal systems.
• To be responsible for maintaining and gathering patient records.
• The validation of patient demographics by gathering the correct information from the National Summary Care Record and ensuring all information is correct on internal systems.
• Attend to daily mail delivery.
• To assist patients using ambulance transport using the NWAS system.
• Deal with all enquires in a professional manner.
• Provide a courteous and efficient telephone service to patients.
• Communicate with patients / carers regarding personal and sensitive information.
• Training of staff within the boundaries of own skills and knowledge.
• Take personal responsibility for the quality of work undertaken and to contribute towards service improvements.
• Make economical use of reception supplies.
• Co-operate in the introduction of new technology.
• To be aware of confidentiality, GDPR, and data protection.

The above list does not purport to be an exhaustive list of duties, but it is intended to indicate the type and range of responsibilities involved.

Person specification Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Educated to GCSE Level or equivalent experience
• European Computer Driving Licence (ECDL) or equivalent experience of Microsoft Office packages

Experience

• Previous use of Patient Administration systems
• Previous NHS experience

Skills

• Ability to work as a member of a team
• Excellent interpersonal skills
• Knowledge of Data Protection
• Committed to self-development to meet the requirements of the role

Other

• Office based role, combination of sitting and standing
• Concentration required for inputting data/typing with interruptions. Work pattern is predictable
• Occasional contact with distressed relatives or patients
• Office based role with VDU use for the majority of the day/week

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process. Certificate of Sponsorship

eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

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