Receptionist - Osprey House

Working Hours: Monday to Friday, 13:00 to 19:00

Contract Type: Permanent Part Time

Location: Huntingdon

Salary: £19,656 per annum + Overtime

Role Overview

To provide a professional and dedicated reception service, representing the customer as the first point of contact for all users of the building.

What you'll do

• Meet & greet all building users and visitors in a warm, prompt, and professional manner.
• To always project a professional and positive image to both internal and external customers.
• Develop and maintain excellent relationships with all customers and end users.
• Handle queries and complaints via phone, email and general correspondence.
• Understand customer core business offering.
• Maintain safety and hygiene standards of the reception area.
• Operate a clear desk policy and be responsible for general tidiness and housekeeping within the reception area, ensuring the area and its amenities are well presented, clean and always stocked.
• Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department, and host details.
• Ensure all visitors to the building are made aware of the security and evacuation procedures.
• Carry out any other office duties, which are normal custom and practices.
• Provide general information about the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants, etc.
• Manage security and telecommunications systems.
• Comply with instructions relating to security and confidentiality.
• Handle incoming & outgoing deliveries.

About the role

• Previous working experience in a customer service environment is essential.
• Articulate and possess good interpersonal and communication skills. Able to communicate with staff, colleagues and customers at all levels in both verbal and written form.
• Experience of visitor management, telephone, and helpdesk systems is beneficial but not essential.
• Able to work independently and as part of a team.
• Able to organise and prioritise workload.
• Proficient at using computers.
• Excellent people skills, including good listening skills and behavioural awareness with ability to build effective working relationships.
• 20 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme - worth £500 per referral
• GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity day
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.