Receptionist - Luton Town Centre Practice

Receptionist - Luton Town Centre Practice

We're seeking a friendly and efficient Receptionist to be the welcoming face of Luton Town Centre Practice.

In this role, you will use System One and Adastra to accurately record patient information while managing inquiries through phone calls, emails, mail, or in-person interactions. You will support clinicians by ensuring that protocols are followed, booking appointments, and marking patients as arrived for the Urgent Treatment Centre.

Additional responsibilities will include assisting with clinical exams, acting as a chaperone, helping to open the premises while complying with Health & Safety standards, performing floor checks, reporting maintenance issues, delivering messages accurately, processing mail, maintaining confidentiality and ensuring that the reception area remains clean and inviting.

Main duties of the job

• Act as focal point for the unit
• Meeting and greeting patients and visitors
• Utilising System One and Adastra for accurate recording of attendances at the unit
• Handling internal and external enquiries from all sources, in person, by telephone, email or post
• Work alongside the clinician(s) in the provision of patient care, responding to requests in a timely manner, whilst ensuring protocols and procedures are followed.
• Book appointments with relevant clinicians in the Practice ensuring the correct consultation times and clinicians are utilised.
• Ensure patients are booked in or marked as arrived for the Urgent Treatment Centre
• Act as chaperone when needed and oversee clinical examinations.
• Assist in the opening of the premises.
• Adhere to Health & Safety regulations.
• Ensure that floor checks are carried out whilst on duty.
• Checking for any maintenance issues and reporting any issues to the Service Manager and maintenance contractors.
• Answering telephone calls in a timely and appropriate manner.
• Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
• Process internal and external mail when requested to do so
• Promote effective communication and relationships within the team.
• Participate in clinical and practice meetings

About us

At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing: Exclusive Discounts:Unlock amazing savings on shopping, travel, and entertainment through Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!

NHS Pension Scheme:Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

Wellbeing Support:Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards:Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Job responsibilities

Please see the attached job description for more information about the role and main responsibilities.

We reserve the right to close this advert early should we receive sufficient applications.

Person Specification Knowledge and Experience

• GCSE or equivalent in English and Maths
• Good proficiency in MS Office applications including Word, Excel and Outlook
• Previous experience in a customer service role
• Previous reception and/or administration experience
• Knowledge of SystmOne or similar IT system

Personal Attributes, Values and Behaviours

• Ability to work in a fast paced environment
• Ability to work to protocols and follow process
• Ability to deal with confidential and sensitive information
• Ability to work on own initiative
• Communicates well with people at all levels
• Good communication and interpersonal skills
• Must be a team player and prepared to work flexibly
• Able to use initiative to solve problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

HUC

Address

Luton Town Centre GP Surgery & Luton Urgent Treatment Centre

£12.71 an hourplus unsociable enhancements where applicable

Contract

Permanent

Working pattern

Full time

Reference number

527

Job locations

Luton Town Centre GP Surgery & Luton Urgent Treatment Centre