Reception Team Leader - Leeds NEW Rapport Posted today £31,500 per year Leeds Management

Are you looking to take the next step in a career, centred on service excellence and professional hospitality? Our client known for delivering first class corporate experiences is seeking a confident and experienced Reception Team Leader to join its Leeds based Rapport team.

Ideal candidates will bring a background in hotels, aviation, or corporate hospitality, along with a genuine commitment to creating exceptional first impressions. Based in a standout Leeds location, the office offers truly striking, panoramic views of the city, a setting that's as impressive as the role itself. It's something that really needs to be seen to be appreciated.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday - Friday, shift rota basis between 7 AM - 7 PM with flexibility as per business needs)

Salary: £31,500 per annum

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

• Lead, motivate, and develop the team to encourage innovation and consistently high performance.
• Oversee all catering services, ensuring exceptional standards of quality and presentation.
• Champion best practices by setting clear expectations and leading by example.
• Act as the key point of contact for clients and Account Managers, building strong working relationships.
• Produce team rotas and support recruitment activities, HR processes, and performance management.
• Welcome and accompany guests with a friendly, confident, and professional approach.
• Coordinate meeting room set ups, refreshments, and AV requirements to meet client expectations.

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Demonstrate a genuine passion for service excellence and inspire others through strong role model leadership.
• Ideally bring previous leadership experience within a luxury, five star, or high end service environment.
• Show proven ability to lead, motivate, and develop high performing teams.
• Maintain a keen eye for detail and a commitment to upholding exceptional standards.
• Communicate confidently and effectively, with a proactive and solutions focused mindset.
• Manage competing priorities with confidence in a fast paced setting.
• Take pride in creating thoughtful, memorable experiences for both clients and guests.

Rapport Guest Services is a multi award winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at .