Reception Supervisor

Be Yourself - Be a Bold Team Player - Be LeonardoOnce you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland!Main TasksOffer exceptional guest care at all timesProvide support to and supervise the team for an effective and efficient shiftCollaborate with colleagues in other departments to elevate the overall guest experience consistentlyMaintain visible presence within the department to promptly and effectively address all Front Office-related issues or concernsManage guest complaints calmly and professionally; acting as point of escalation for team members as appropriateMaximise sales through effective upselling and communicate sales leads to the Sales teamMaintain expert knowledge of the hotel product and outlets to offer exceptional service to guestsEnforce safety and security protocols to protect guests and employees• Help to conduct regular performance evaluations for the team, providing feedback and addressing any performance issues through coaching/training as appropriate •Utilise all relevant systems correctly to complete tasks in a timely mannerAdhere to Company policies, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulationsComplete any other reasonable request made by a member of the management teamPerson SpecificationGenuine passion for delivering memorable moments to guests and leading the team on shiftExcellent leadership skills with a friendly, hands-on approach and lead-by-example work styleConfident working within brand guidelines to deliver consistent resultsWilling to find creative solutions, and offer advice and recommendationsContinually strive to attain new skills, ensuring best practice and service deliveryPositive approach to handling multiple challenging priorities and assignmentsMeasurable Performance IndicatorsDemonstrating the Company vision, mission and values when interacting with colleagues and guestsFulfilment of the job skills checklistAchieving agreed KPIsCustomer satisfaction scores e.g. Booking.comRegular review meetings with line managerOngoing LearningGROWonline BELONG induction and development coursesAcademy Technical skills trainingMental Health First Aider trainingFire Marshal trainingManual Handling Trainer'Come Join Us' Guest Care trainingOpportunity to apply for internal development programmes, such as:'Insights' Development programmeThe People ProgrammeLevel 3 Apprenticeships in Team LeadingNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.INDLHSome of the perks our Reception Supervisor could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Reception Supervisor?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!