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Reception Supervisor
Posted 7 hours 1 minute ago by Rapport Guest Services
We are recruiting a Reception Supervisor to be part of the Rapport team, based at our client's office in Baker Street. You will be part of an exciting, diverse team that supports one of our clients in the financial sector, where excellence and passion are the norm every single day.
Support and assist the Deputy and Guest Service Manager by ensuring that all the needs of the client are met and exceeded in a professional and friendly manner. Support, manage and motivate the Reception team.
Our client is an accountancy and business advisory firm.
Type of contract: Full time, permanent
Hours: 40 per week (Monday Friday, shift rota basis between 7AM and 7PM)
Salary: £37,000
- Complimentary daily breakfast, lunch and refreshments in the restaurants while on duty.
- Exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Contributory pension scheme.
- Wellness programmes, Employee Assistance Program and digital GP services.
- Learning and development opportunities.
- Staff awards and recognition.
- One paid day off annually to support a cause you're passionate about.
- Reception Operations: Oversee daily operations, ensuring consistent adherence to procedures, service levels and policies such as uniform and clear desk standards.
- Team Leadership & Development: Support the Deputy and Guest Service Manager with staffing and business needs while leading team communication, training, onboarding, monthly 1:1s and appraisals.
- Client Care & Communication: Professionally manage client enquiries across all channels, stay informed on updates and ensure clear, accurate communication with clients, vendors and internal teams.
- Administrative & Shift Duties: Handle reception tasks, maintain inboxes, meet deadlines, manage shift handovers and ensure all actions are carried out with confidentiality and attention to detail.
- Workplace & Safety Management: Maintain a tidy and functional reception area, report and follow up on maintenance or safety issues and collaborate with the security team.
- Compliance & Presentation: Uphold professional presentation standards, ensure policy and SOP compliance, assist with access control and bookings and always maintain confidentiality.
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
- Be proactive, flexible, adaptable, with great attention to detail and an ambition to learn and grow.
- Display excellent personal presentation and interpersonal skills.
- Be computer literate with excellent verbal and written communication skills, professional telephone and email etiquette.
- Demonstrate the ability to work independently and manage own workload.
Rapport Guest Services is a multi award winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at .
