Reception Supervisor

As Reception Supervisor, you will oversee the daily operations of our reception, ensuring every patient, visitor and colleague receives a warm, professional, and efficient experience.

You will lead and support a small team of receptionists, providing guidance, training and daily supervision. This is a handson roleperfect for someone who enjoys both team leadership and front of house interaction.

Main duties of the job

• Supervise and support the Reception team, ensuring high standards of customer service at all times.
• Manage staffing rotas and workflow allocation.
• Handle complex or escalated patient queries with professionalism and empathy.
• Ensure accurate use of booking systems, patient check ins, admissions and enquiries.
• Work collaboratively with clinical, administrative and operational teams to ensure smooth patient journeys.
• Maintain reception area standards, including cleanliness, presentation and health & safety requirements.
• Support with onboarding and training of new reception team members.

About us

Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.

We have grown into a multi service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.

Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments - means that we can deliver high quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world class consultants to an even greater number of people.

We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.

We are committed to caring, and committed to you.

Job responsibilities

The Horder Centre, part of Horder Healthcare, is renowned for exceptional patient care, outstanding clinical outcomes, and a culture built around teamwork and excellence. We are now seeking an organised, confident and people focused Reception Supervisor to lead our welcoming Guest Services Reception team.

About the Role

As Reception Supervisor, you will oversee the daily operations of our reception, ensuring every patient, visitor and colleague receives a warm, professional, and efficient experience.

You will lead and support a small team of receptionists, providing guidance, training and daily supervision. This is a handson roleperfect for someone who enjoys both team leadership and front of house interaction.

Key Responsibilities

• Supervise and support the Reception team, ensuring high standards of customer service at all times.
• Manage staffing rotas and workflow allocation.
• Handle complex or escalated patient queries with professionalism and empathy.
• Ensure accurate use of booking systems, patient check ins, admissions and enquiries.
• Work collaboratively with clinical, administrative and operational teams to ensure smooth patient journeys.
• Maintain reception area standards, including cleanliness, presentation and health & safety requirements.
• Support with onboarding and training of new reception team members.

About You

Were looking for someone who is:

• Experienced in reception, front of house, customer service or administrative supervision (healthcare experience desirable but not essential).
• Approachable and confident when interacting with patients and visitors.
• Highly organised, with the ability to prioritise and stay calm under pressure.
• A natural leader, able to motivate a team and lead by example.
• Techconfident, with experience using booking systems, databases, or patient administration systems.

Location: The Horder Centre, Crowborough

Contract: Part Time, Permanent (4 out of 7 days per week - weekend rotation with approx. 1 in 6 Saturdays required)

Base Salary:up to £22,554.40 pro rata per annum, depending on experience

Right to work in the UK

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristicsby applicable law.

As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.

Person Specification About You

• Experienced in reception, front of house, customer service or administrative supervision (healthcare experience desirable but not essential).
• Approachable and confident when interacting with patients and visitors.
• Highly organised, with the ability to prioritise and stay calm under pressure.
• A natural leader, able to motivate a team and lead by example.
• Techconfident, with experience using booking systems, databases, or patient administration systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.